Conditions of Sale

The offer and sale of products on our website (“buona.it”) are regulated by these General Conditions of Sale. Products purchased on www.buona.it are sold directly by Steve Jones S.r.l. (“Steve Jones”), Via Alfieri, 8 – 50019 Sesto Fiorentino (FI) – Italy, business register number n.510498, tax code and VAT number n. 05014810484, fully paid share capital of Euro 110.000,00. Remember that you can always contact Steve Jones. by e-mail at the following e-mail address: info@buona.it or by telephone number +39 055 4201405. For any information regarding legal matters consult the following sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our sales policy

The Seller offers its products for sale on buona.it and carries out its e-commerce business activities only in relation to end users who are “consumers”. When we refer to “consumers” we refer to any natural persons who visit buona.it for reasons that do not relate to any trade, business or professional activities they undertake. If you are not a “consumer” we would invite you not to carry out commercial transactions on buona.it. In consideration of its sales policy, the Seller reserves the right not to fulfil orders received from persons who are not “consumers” , and in any case orders that do not comply with its Sales Policy. These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.buona.it, between buona.it users and the Seller. However, these General Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller which can be reached on www.buona.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we recommend checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between buona.it users and third parties.

How to finalise a contract with Steve Jones S.r.l.

In order to finalise a contract to purchase one or more products on buona.it, you must fill in the order form and send it in electronic format via internet to the Seller, following the instructions. The order form contains a link to the General Conditions of Sale and information and a summary of information on the essential characteristics of each product ordered. It also has the price (inclusive of all taxes or duties), methods of payment for purchasing products and the delivery options, shipping and delivery costs, the conditions for exercising your right of withdrawal, and how and when to return purchased products. The contract is deemed to be finalised when the Seller receives the order form via internet, after checking the correctness of the data contained therein. Before purchasing a product by sending the order form, you will be asked to carefully read the General Conditions of Sale and information on the Right of Withdrawal, to print a copy using the print command and to save or reproduce a copy for your personal use. The order form will be stored in our database for the amount of time required to process your order, and in any case in compliance with the Law. You may access your order form by consulting the apposite section. Before sending the order form you will also be requested to check and correct any errors made in entering the data. Italian is the language that must be used to finalise a contract with the Seller. English language must be used if you enter the English web site. Once a contract has been finalised, Steve Jones shall deal with the purchase order. The Seller may not process purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in those cases when products are unavailable. In these cases we will inform you by e-mail that the contract has not been finalised and that the Seller has not completed your purchase order, specifying the reasons. If the products featured on www.buona.it are no longer available for sale at the time of your last access to the site or when you send an order form, the Seller shall promptly notify you of the unavailability of the products you ordered, or in any case will do so within thirty (30) days starting from the day after you sent in your order. If an order form has been sent and the product paid for the Vendor shall refund the amount you have already paid. By sending in the order form via internet you unconditionally accept and undertake to comply with these General Conditions of Sale in your transactions with the Seller. If you do not agree with any of the terms in the General Conditions of Sale, please do not send us your order form for the purchase of products on buona.it. By sending the order form you confirm that you know and accept the General Conditions of Sale and the other information on buona.it, also through links, including the General Conditions of Use, the Privacy Policy, and the information notice on the Right to Withdrawal. Once the contract has been finalised, the Seller will send you a receipt of purchase by e-mail, containing all the information in the order form (see the General Conditions of Sale, the information notice on the Right of Withdrawal, the information on the essential product characteristics, the details of the price, the payment method and delivery costs).

Warranty and product prices

On buona.it the Seller offer only products of quality. These products are distributed by Steve Jones. only after a rigorous quality control. The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding similar products in the market. Only vintage products may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, Steve Jones will specify the preservation conditions of the products if different from the standards set by the market. The essential characteristics of products are shown on buona.it in each product sheet. However, the pictures and colours of products offered for sale on buona.it may not exactly correspond to the real products because of the effects caused by Internet browsers and computer monitors. Product prices may be subject to updates. Check the final sale price before sending your order form. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. All products have an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products, since they are an integral part of them. If the right of withdrawal is exercised the Seller has the right not to accept the return of products without tags, damaged products, or products whose essential or qualitative characteristics have been altered.

Payment

You can follow one of the methods shown in the order form to pay for products and the shipment costs. If paying by credit card, financial information (for example, the credit / debit card number or the expiration date) will be sent by encrypted protocol to MonetaWeb, which provide remote electronic payment services, without third parties in any way having access to the data. Also, such information will never be used by the Seller except to complete the procedures regarding your purchase and to issue refunds in the event of any returns if you exercise your right of withdrawal, or unless it is necessary to prevent or report the committing of fraud on buona.it to the Police. The price for the purchase of products and shipping charges shown in the order form will be charged on your bank account at the moment of the shipping of the good purchased.

Shipment and delivery of products

To obtain information on your specific shipping, you will receive an e-mail with the tracking number of your shipping order, soon after you will have place your order to the Seller.

Customer support

You can request any kind of information through our assistance services: contact our Customer Service department via e-mail at info@buona.it or dialing the number +39 055 4201405.

Right to withdraw

You have the right to terminate your contract with the Seller, without any penalty and without giving any reason, within 15 working days from the date of receiving the goods on buona.it. If you decide to withdraw, you must return the products to the Seller by delivering them to the courier for shipment within 15 working days starting from when you received the goods. The only costs you are responsible for are those charged to you to return the products you purchased. Should you decide to use the courier indicated by the Seller in the form provided, you will not, however, pay the costs for returning the products directly. The payment of the costs to return purchased products will be paid directly by the Seller on your behalf, which will release you from any obligation to pay the shipper. In order to pay for the refund costs the Seller will withhold a sum equal to the costs incurred for shipping and delivering the products to you. Also, as soon as the purchased products have been delivered to the courier shown in the Return Form, the Seller will release you from any liability for loss or damage to products during transportation. Should you decide to use a courier other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs of returning the products directly. In this case we will also refund the cost previously incurred for the delivery of the purchased products to your home. However, you will be liable for any loss or damage to the goods during transport. As well as the need to comply with the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4, the Right to Withdraw is correctly exercised if the following conditions are fully satisfied: a) the Return Form must be properly completed and sent to the Seller within 10 working days from the receipt of the goods; b) products should not be used, worn, washed or damaged; c) the label must still be attached to products with the disposable seal that forms an integral part of the goods; d) products must be returned in their original packaging; e) the returned items must be delivered to the Seller in one single delivery. The Seller, in fact, reserves the right not to accept the items of a same order, returned and delivered in different moments; f) returned items must be delivered to the courier within 15 working days from the date you received the products. If the right to withdraw is exercised by following the procedures and time limits specified in this paragraph 7, the Seller shall refund the amounts paid for the purchase of products in accordance with the prescribed procedures and deadlines. The money will be repaid in the shortest possible time and in any event within forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal. We will start the reimbursement procedures once we have checked the correct completion of the terms and conditions stated above, as defined in paragraph 8. Should the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, not have been complied with, you will not be entitled to reimbursement of sums already paid to the Seller. However, at your expense you may re-obtain the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products in addition to the sums already paid for their purchase.

Refunding times and procedures

After the products have been returned, the Seller shall check the conformity of the terms and conditions defined in paragraph 7. Should the checks show that the conditions have been satisfied, the Seller shall send you confirmation of acceptance of the returned products via e-mail. Whatever payment method you used, the refund will be carried out by the Seller as soon as possible, and not later than forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verification of compliance with the procedures relating to your right of withdrawal and acceptance of the returned products. If the right of withdrawal is exercised and the recipient of the products shown in the order form is different from the person who paid for their purchase, the Seller will refund the amount paid to the person who made the payment.

Privacy

You can obtain information on how we process your personal data by accessing the Privacy Policy area. Also, if you have not already done so, please read the General Conditions of Use which contain important information on how we process the personal information of our users and the security systems we use. For further information on our Privacy Policy you can contact the following e-mail address: info@buona.it, or write to the registered office of the Seller: Steve Jones S.r.l. Via Alfieri, 8, 50019 Sesto Fiorentino (FI). – Italy.

Applicable law and settlement of disputes

These General Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005, the Consumer Code, with specific reference to legislation on remote contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce. Any disputes will be exclusively dealt with under the jurisdiction of the Court of Arezzo. In the event of disputes arising from the General Conditions of Use between Steve Jones and any of its end users, Steve Jones makes the upfront guarantee of full adherence and acceptance of the Risolvi Online mediation service [“Online Resolutions”]. Risolvi Online is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, that permits the attainment of a satisfactory agreement, with the help of a neutral and competent mediator, in an amicable and secure way, on the Internet. For more information on the regulations of Risolvi Online or in order to send a settlement request, contact Risolvi Online.

Amendments and updates

The General Conditions of Sale may be amended on a case-by-case basis because of regulatory changes. The new General Conditions of Sale will come into force on the date they are published on www.buona.it.